LIEVICK

FAQ

Frequent asked questions & answers

Shipping & retour

Shipping methods and costs vary per country and are calculated during checkout. When an order is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country and are the buyer’s responsibility.

For handmade products, it will take between 5-7 work days for the order to be shipped. If your order is urgent just contact us on social media or send us an email at hello@lievick.com.

Products like toys or paw balm are ready to be shipped and are sent the next day.

It takes between 1-2 days to receive your package in The Netherlands. This is dependent of the transport partner. 

Please contact us for shipping information for other countries.

Of course! After we’ve taken your order to our transport partner, you’ll receive a Track & Trace code. You can check your order with this code.

Of course! At the checkout page, you can choose a different shipping address. Your order will be shipped to this address. This is really easy if you want to send it as a present!

You can pay with iDeal, Bancontact and PayPal. Please contact us if this is not possible for you. We’ll check the possibilities.

A lot of our products are handmade with a lot of love. It is possible that colors or patterns look a little different. It is not possible to return any Jesmonite products.

Returning Lambwolf toys or PlaqueOff products in original state within 14 days is possible. Costs of returning a product is for the customer.

If you’re really unhappy about your purchase, please contact us via social media or send us a email: hello@lievick.com.

Send us an email at hello@lievick.com within 3 days after receiving the damaged order. Include the following information in your email:

  • Order number
  • Pictures of the damaged products
  • Picture of the shipping box
  • Picture of the shipping label on the box

We ask you not to return any orders until you received a response from us. We’ll make sure to try our best to resolve this issue together.

Products

Everything is made to order or done in small quantities by hand to reduce waste, so slight variations in colours and patterns may occur within the same product listing. We do try our best to keep everything as close as possible but it really emphasis the handmade and unique nature of the products.

The item is sealed and can be cleaned with a damp cloth and mild soap. Using any harsh cleaning products or harsh scrubbing will damage the surface of your piece. We also advise to wipe up any strong contaminants such as wine or coffee as soon as possible.

Due to the nature of the material and making process there may be some air bubbles on the surface of our products, but we try our best to limit these as much as possible. With all products being handmade this isn’t always guaranteed.

Although our products are sealed with a sealer making it water-resistant, they are not dishwasher or microwave friendly.

All our products are sealed which makes them water-, oil- and fat-repellant. Our INTERIOR products are not suited to be exposed to water for a long time.

Jesmonite is een composietmateriaal op waterbasis, zonder oplosmiddelen,  vrij van VOC’s en is daardoor veilig voor gebruik. 

Onze BOWLS worden afgewerkt met een zeer sterke sealer die is getest op voedselveiligheid en  water- vuil- en olie afstotend is.  Deze sealer gaat zo’n 5 jaar mee en is perfect voor de bakjes van je trouwe viervoeter

Onze home producten worden ook behandeld met een sealer die is getest op voedselveiligheid. Hierdoor mogen onze HOME producten in aanraking  komen met voedsel, maar zijn niet bedoeld om van te eten

We do indeed! If you see something you like, but would prefer it in a custom colour to better suit your interior we are more than happy to try and make it for you. Just contact us on social media or send us an email at hello@lievick.com.

Please keep in mind that custom orders take longer for us to produce and can’t be cancelled or returned.

Machine wash gentle cycle and air dry. Vacuum the surface for easy cleaning in between washes

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